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Synfliq uses AI to convert unstructured process content — documents, images, whiteboards, and diagrams — into structured UPN process maps ready for import into Elements.cloud.

Whether you have a process described in a Word document, drawn on a whiteboard, or existing in a legacy tool, Synfliq turns it into a clean, consistent, properly structured diagram in minutes.

UPN (Universal Process Notation) is a simple, consistent notation for process mapping designed to make maps immediately understandable by anyone — not just trained analysts. UPN was developed to bridge the gap between process owners and the people who execute processes day to day.

Follow these steps to generate your first UPN diagram:

1. Choose your mode from the onboarding guide (Generate, Interpret, Transcribe, Synthesise, Import)
2. Decide between credits or BYOK — buy a bundle in Account Settings, or connect your own API key
3. Upload your content or describe your process in text
4. Click Generate and wait 30–60 seconds for your diagrams
5. Download the ZIP file
6. Import into Elements.cloud

Controls how many levels of detail the AI generates. Each level creates child diagrams that break down the activities from the level above.

Synfliq only creates child diagrams for activities where meaningful sub-steps exist. The AI applies three tests before generating a drill-down: complexity (does the activity clearly involve multiple distinct steps?), source evidence (does the input describe sub-steps for this activity?), and depth cap (has the selected hierarchy depth already been reached?).

Simple, atomic activities such as "Log incident" or "Send notification" are intentionally left as single boxes. Activities like "Resolve incident" or "Diagnose root cause" typically expand into child diagrams.

Controls how AI assigns roles and systems to activities in the generated diagrams.

• Full: AI assigns resources to every activity based on context in your source material
• None: No resources assigned — produces cleaner diagrams if role information isn't available
• Marked: Only assigns resources to activities you've explicitly flagged in your source content

By default, Synfliq auto-detects the language of your source material and produces diagrams in that language. Override this to force output in a specific language regardless of the source.

Use Import mode to convert diagrams from other tools directly into Elements.cloud format. All parsing and conversion happens on the server — no file size limits apply. The diagram count is detected automatically and an estimated credit cost is shown before you click Convert.

Import process maps exported from Nimbus (now TIBCO) process mapping tools.

Supported: .xml files and .zip archives containing XML files.

1. Export from Nimbus as XML or as a ZIP archive
2. Upload the file in Synfliq's Import tab — diagram count detected automatically
3. Review the cost preview, then click Convert

Import Microsoft Visio diagrams into Elements.cloud format.

Supported: .vsdx (Visio 2013+) and .vdx (Visio XML) files.

Synfliq parses each page individually and lets you assign a map type (UPN Process Map, Customer Journey, etc.) per page before converting.

Import Lucidchart diagrams using the JSON export.

1. In Lucidchart: File → Export → JSON
2. Upload the JSON file in Synfliq's Import tab
3. Optionally upload the PDF export alongside for Smart Import (higher accuracy)
4. Click Convert

Import conversions cost credits based on whether AI enrichment is used:

• Basic import (no AI): 2 credits per diagram
• Import with AI enrichment: 12 credits per diagram

The exact cost is shown before you click Convert, based on the detected diagram count.

Credits are consumed when you use AI-powered features. Structural import conversions (Nimbus, Visio, Lucidchart without enrichment) use a small per-diagram credit fee.

No daily limits
There are no daily usage limits. You can use your full credit balance whenever you need it.

Maximum balance: 15,000 credits
Your credit balance cannot exceed 15,000 credits at any time. This applies across all bundle types.

Monthly bundles
Each monthly bundle purchase adds credits to your balance and extends your reset date by 30 days. Credits reset 30 days from your last purchase — you never lose existing credits when buying a new bundle.

Annual bundles
Annual bundles give you credits valid for a full year with no monthly reset. Additional top-ups add to your balance without changing your annual expiry. Buying a second annual bundle sets your credits to the new bundle amount and extends your expiry by another year.

BYOK users
Exempt from all credit costs while platform access is active. If BYOK access expires, AI operations are charged from your credit balance until you renew.

Credits can be purchased from Account Settings → Credits & Purchasing. Available plans: Practitioner and Professional (monthly or annual), plus BYOK platform access (30 days or 1 year).

For current pricing, see synfliq.com/#pricing.

All purchases are one-time — no auto-renewal, no recurring charge. Select a bundle, optionally apply a discount code, review the order summary, tick the withdrawal waiver, then click Buy now. Payment is processed securely by Mollie (iDEAL, card, SEPA).

If you have a discount code, enter it in the Credits & Purchasing section after selecting a bundle. The price will update automatically showing your saving. Discount codes do not apply to private (custom) bundles.

BYOK platform access is available as a 30-day or 1-year one-time purchase. For current pricing, see synfliq.com/#pricing.

Purchase from Account Settings → API Key (BYOK).

BYOK users can choose which AI provider and model to use for diagram generation:

The model selector appears in the app settings drawer when BYOK is active. Credit plan users always use Anthropic Claude Sonnet 4.6.

Your BYOK access expiry date is shown in:

• The app header next to the BYOK badge (when ≤30 days remaining)
• Account Settings → API Key (BYOK)
• Your user menu (click your avatar)

Reminder emails are sent 30 days and 7 days before expiry. When BYOK access expires, credits are charged as normal until you renew. Legacy users with admin-granted BYOK access have no expiry set.

After generation, each diagram receives a quality score (0–100) measuring how well it conforms to UPN rules. The overall score is the weighted average across all diagrams in the hierarchy.

Quality tiers

Click any row in the diagram hierarchy tree to see a per-diagram quality breakdown with specific flags for activities that need attention.

Synfliq generates a ZIP file containing one JSON diagram file per UPN map. This ZIP is imported directly into Elements.cloud using the standard import flow.

Step-by-step

1. Click ⬇ Download ZIP in Synfliq after generation completes.
2. Sign in to your Elements.cloud account.
3. Navigate to the Space where you want to import.
4. Click Import (usually in the top navigation or the Space menu).
5. Select the downloaded ZIP file and confirm the import.
6. Elements.cloud will create one diagram per JSON file in the ZIP.

Tips

• If your generation used drill-down depth > 1, the ZIP contains a full diagram hierarchy. Import them all at once — Elements.cloud preserves the parent-child drill-down links.
• Resources (roles) created during generation will appear as resource objects in Elements.cloud.
• Use Raw JSON (⬇ Raw JSON button) if you need to inspect or edit the diagram JSON before importing.
• Re-importing the same ZIP creates duplicate diagrams — delete the previous import first if you want a clean replacement.

Your account settings are organised into seven sections accessible from the left sidebar:

• Profile — name, email, company billing details (for invoices), and data export
• Security — change your password
• API Key (BYOK) — connect your Anthropic API key and manage BYOK platform access
• Activity — your credit transaction history
• Credits & Purchasing — buy credit bundles, apply discount codes, view payment history and download invoices
• Roadmap — vote on features you'd like to see built next, with optional comments
• Danger Zone — permanently delete your account

When you log in, Synfliq opens in AI Generate mode by default. If you primarily use a different mode — such as Import or Interpret — you can change this in two ways:

Automatic (recommended)
Simply switch to your preferred mode in the app. Synfliq remembers your last used mode and returns to it automatically on your next login. No configuration needed.

Manual override
Go to Account Settings → Profile → Default mode on login. Select your preferred mode from the dropdown. This setting persists across all devices and browsers.

Available modes:

• AI Generate — describe a process in text
• Interpret — extract from a document
• Transcribe — convert a diagram image
• Synthesise — combine multiple sources
• Import — structural conversion (Nimbus, VSDX, Lucidchart)
• Import with AI — enriched conversion with UPN rule application

Your default mode is also included in your GDPR data export (Account Settings → Profile → Download your data).

You can download all personal data Synfliq holds about you from Account Settings → Profile → Download your data. The export is a ZIP file containing your profile, credit history, and payment records in JSON format. This is provided in accordance with your GDPR right to data portability (Article 20).

Account deletion is permanent and cannot be undone. To delete your account:

1. Go to Account Settings → Danger Zone
2. Click Delete account
3. Optionally download your data first
4. Confirm your password
5. Type your email address to confirm

All credits are forfeited upon deletion.

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